I can’t log in to my account
Please try the following steps:
- Make sure you’re using the correct email and password.
- If you forgot your password, tap “Forgot Password?” on the login screen.
- Ensure you have a stable internet connection.
- If you use social login (e.g., Google or Apple), check that you’re signed into that account on your
device.
Still having trouble? Contact us.
My data isn’t syncing across devices
Data sync requires you to be logged in with the same account on all devices.
Please:
- Check that you’re connected to the internet.
- Open the app on both devices and wait a few moments.
- Go to Settings > Sync Now to force a manual sync.
If the issue persists, please email us with your
account email and device details.
My payment failed or subscription isn’t working
Common causes include expired cards, insufficient funds, or regional restrictions.
We recommend:
- Updating your payment method in the App Store (iOS) or Google Play (Android).
- Checking your email for confirmation from Apple/Google about the transaction.
- Waiting up to 24 hours—sometimes there’s a delay in activation.
Note: We do not process payments directly—billing is handled by Apple or Google.
The app keeps crashing
To help us fix this quickly:
- Update MyApp to the latest version from the App Store or Google Play.
- Restart your device.
- Clear the app cache (Android) or reinstall the app (iOS/Android).
If crashes continue, please send us:
- Your device model and OS version
- The exact steps that cause the crash
- A screenshot or screen recording if possible
Email this info to 2857620883@qq.com.
📬 Contact Us
Can’t find a solution? Our support team is ready to help!
Email: 2857620883@qq.com
Response time: Within 24–48 business hours.
Please include your account email and device information in your message.